Customer Service Operations Specialist

2 days ago


East Hagbourne, United Kingdom 1st Choice Staff Recruitment Full time
Job Description:

We are seeking a highly organized and communicative Customer Service Operations Specialist to join our team at 1st Choice Staff Recruitment.

The ideal candidate will have excellent customer service skills, with the ability to handle multiple inquiries and tasks simultaneously. The role involves providing ongoing support to customers throughout the claims process, offering advice and guidance as needed.

A competitive salary of £25,000 - £28,000 per annum is available for this role, depending on experience. This is a full-time position working Monday to Friday, 8:30am to 5pm.

Key Responsibilities:
  1. Handle customer inquiries via telephone and email, responding promptly and accurately to meet agreed service levels.
  2. Provide ongoing support to customers throughout the claims process, offering advice and guidance as needed.
  3. Assist with logistical operations, such as arranging delivery and collection appointments.
Requirements:
  • GCSE English and Mathematics.
  • Proficiency in Microsoft packages - Outlook, Word, Excel, and PowerPoint.


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