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Travel Consultant

2 months ago

Norwich, Norfolk, United Kingdom Contract Personnel Ltd Full time
Job Title: Travel Consultant

We are seeking a highly skilled and experienced Travel Consultant to join our team at Contract Personnel Ltd. As a Travel Consultant, you will be responsible for delivering exceptional customer service and providing bespoke travel solutions to our clients.

Key Responsibilities:
  • Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
  • Prepare and complete travel documentation, including flight bookings, transfers, and hotel arrangements.
  • Deal with customer queries via phone, email, and social media in a timely and professional manner.
  • Capture and record required client information, ensuring accuracy and attention to detail.
  • Build rapport with clients to ensure customer satisfaction and repeat business.
  • Monitor, collect, and process payments in a secure and efficient manner.
  • Liaise with other departments to resolve travel-related queries and ensure seamless customer experience.
Requirements:
  • Two years of experience in the travel industry or exceptional administration skills and experience.
  • Excellent customer service and communication skills, with a strong focus on relationship management.
  • Strong numeracy skills and attention to detail, with the ability to manage workload effectively.
  • Proficient in Excel, Word, Microsoft Outlook, and CRM travel systems.
  • A keen eye for detail and ability to multitask, with a high level of organization and discipline.
  • Resilience to deal with complex queries in a fast-paced environment, with problem-solving skills and creative solutions.
Benefits:
  • A highly attractive package, including a basic salary, company bonus scheme, and annual profit-sharing scheme.
  • Being part of a friendly and passionate team, with opportunities for growth and development.
  • Company pension scheme, free on-site parking, and paycare health benefits scheme.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Travel Consultant looking for a new challenge, please apply today.