Service Delivery and Support Lead

1 day ago


Sheffield, Sheffield, United Kingdom NHS Full time

Job Summary:

This challenging yet rewarding role offers an exceptional opportunity for an experienced Administrator to take on a leadership position as a Service Delivery and Support Lead. You will be responsible for leading the administration function across our service's Children's pathways, overseeing the operational management of administration staff, and driving excellence in administrative and data quality, performance reporting, assurance, and customer service.

Main Responsibilities:

  • Collaborate with Clinical Managers and Project Support Manager to design and implement an efficient administration service model
  • Lead the continuous improvement of administration systems and processes to ensure high-quality outcomes
  • Develop and maintain effective staff rotas to ensure seamless delivery of the single point of contact and administrative tasks
  • Design and implement effective systems for handling telephone enquiries, recording telephone messages, and managing escalations
  • Drive the adaptation of the single point of contact to meet evolving service needs
  • Develop and implement robust customer service standards, ensuring excellent administration work and communications
  • Oversee resource management, including stationery and medical supplies across the single point of contact hubs
  • Maintain strong relationships between clinical and administrative teams

Benefits:

  • Competitive salary: £40,000 - £50,000 per annum (dependent on experience)
  • Ongoing training and professional development opportunities
  • A supportive and collaborative working environment
  • The chance to make a real difference in the lives of our patients and communities


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