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Control Group Operations Specialist

1 month ago

Slough, Slough, United Kingdom Kuehne+Nagel Full time
Job Title: Control Group Operations Specialist

Are you passionate about ensuring smooth operational activities? QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company, is seeking a new addition to join our International team.

We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, as well as a comprehensive benefits package including private medical insurance, contributory pension scheme, life assurance, and PHI income protection.

About the Role:

As a Control Group Operations Specialist at QuickSTAT, you will be responsible for handling and monitoring all operational activities, ensuring compliance with company policies. You will oversee live network activities, verifying adherence to agreed rate structures and pricing policies. Collaborating closely with Customer Service and Sales teams, your goal will be to maximize client satisfaction.

Your Responsibilities:
  • Work as part of the daily operations of the LHR Control Tower team;
  • Manage daily email volumes in the Control Group inbox;
  • Develop and implement customer-focused operational policies and procedures;
  • Assist with complex and escalated Operational issues in accordance with the Operations Manager/Supervisor. Monitor accuracy of reporting and data base information · Co-ordinate customer service projects and initiatives;
  • To on a daily basis ensure Network/Vendor partner compliance to all agreed company policies, procedures, and pricing structures;
  • Provide weekend/OOH cover for general Customer Service processes & procedures.
Your Skills and Experience:
  • Customer Service experience;
  • Comprehensive understanding of Courier/Freight Operations, including Import/Export/Warehouse & Transport;
  • Good understanding of World Geography;
  • Negotiation and problem-solving skills;
  • Able to operate under sometimes pressurized situations;
  • Flexibility to work from Sunday to Thursday rotating shifts;
  • Good computer skills, Word/Excel/PowerPoint essential.
Why Join Us?

Quick Group of Companies offers a wealth of opportunities to grow and expand your career. Our Colleagues enjoy our Route 2 Rewards scheme, which offers discounts on everything from groceries to holidays, dining out, and much more. WeCare for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal, and financial advice along with mental health counselling.