Customer Operations Manager Lead
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Customer Operations Manager Lead to join our team at Royal Mail Group. As a key member of our leadership team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver results across a balanced scorecard while driving significant transformational changes.
Key Responsibilities
- Lead and develop a team of Customer Operations Managers to take ownership and accountability for delivering results across a balanced scorecard.
- Partner with Trade Union to drive performance improvement and ensure the smooth running of all deliveries.
- Hold responsibility for your Delivery team, working through the morning and into the afternoon to ensure the smooth running of all deliveries.
- Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
- Partner with Trade Union to keep raising the bar and drive performance improvement.
What We Offer
We offer a competitive salary, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. You will also have access to free health and wellbeing support for you and your family through our service and a private medical assessment. Additionally, you will be eligible for our Cycle2work scheme, corporate discounts, and more.
About Us
Royal Mail Group is a leading provider of postal and parcel services in the UK. We are committed to delivering excellent customer service and are passionate about our people representing the communities we serve. We are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment.
How to Apply
If you are a motivated and experienced leader looking for a new challenge, please submit your application online and submit your CV. You will also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
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