Customer Operations Manager Lead

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom Royal Mail Group Full time

About the Role

We are seeking a highly skilled and experienced Customer Operations Manager Lead to join our team at Royal Mail Group. As a key member of our leadership team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver results across a balanced scorecard while driving significant transformational changes.

Key Responsibilities

  • Lead and develop a team of Customer Operations Managers to take ownership and accountability for delivering results across a balanced scorecard.
  • Partner with Trade Union to drive performance improvement and ensure the smooth running of all deliveries.
  • Hold responsibility for your Delivery team, working through the morning and into the afternoon to ensure the smooth running of all deliveries.
  • Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
  • Partner with Trade Union to keep raising the bar and drive performance improvement.

What We Offer

We offer a competitive salary, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. You will also have access to free health and wellbeing support for you and your family through our service and a private medical assessment. Additionally, you will be eligible for our Cycle2work scheme, corporate discounts, and more.

About Us

Royal Mail Group is a leading provider of postal and parcel services in the UK. We are committed to delivering excellent customer service and are passionate about our people representing the communities we serve. We are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment.

How to Apply

If you are a motivated and experienced leader looking for a new challenge, please submit your application online and submit your CV. You will also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.



  • Aberdeen, Aberdeen City, United Kingdom Sulzer Full time

    Sulzer is a leading engineering company with a proud heritage of innovation. Our mission is to deliver exceptional rotating equipment services that maximise customer uptime and reliability.We are currently seeking a Customer Service Lead to lead our dedicated Contract team and strengthen our customer partnerships. This role is all about building lasting...


  • Aberdeen, Aberdeen City, United Kingdom ABC Hospitality Enterprise Full time

    We are seeking an experienced Assistant General Manager to lead our day-to-day operations and deliver exceptional leadership. As a key member of our management team, you will be responsible for overseeing the smooth running of our restaurant, ensuring exceptional customer experiences, and driving business growth.Key Responsibilities:Support the General...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the RoleWe are seeking a highly motivated and organized Customer and Trade Supervisor to join our team at Sainsbury's Supermarkets Ltd. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, providing excellent customer service, and leading a team of colleagues to achieve sales and customer...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the RoleWe are seeking a highly motivated and organized Customer and Trade Supervisor to join our team at Sainsbury's Supermarkets Ltd. As a key member of our store management team, you will be responsible for ensuring the smooth operation of our store, providing excellent customer service, and leading a team of colleagues to achieve sales and customer...


  • Aberdeen, Aberdeen City, United Kingdom Sulzer Full time

    Sulzer is a leading engineering company with a proud heritage of innovation. We are looking for a Customer Support Manager to lead a dedicated Contract team and strengthen our customer partnerships.This role is all about building lasting relationships, ensuring seamless service delivery, and identifying new opportunities for account development. You will be...


  • Aberdeen, Aberdeen City, United Kingdom Boskalis Full time

    Key ResponsibilitiesAs a Diving Operations Lead at Boskalis, you will be responsible for providing operational guidance to project teams on diving operations to ensure compliance with regulatory requirements, company procedures, industry guidelines, and client expectations. You will also provide project teams with diving operations support and advice,...


  • Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Job Title: Customer Experience ManagerSword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications....


  • Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Job Title: Customer Experience ManagerSword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications....

  • Duty Manager

    2 weeks ago


    Aberdeen, Aberdeen City, United Kingdom ABC Hospitality Enterprise Full time

    We are seeking an experienced Duty Manager to join our team at ABC Hospitality Enterprise. As a key member of our management team, you will be responsible for leading our hospitality team during busy service periods.This role is ideal for individuals who possess excellent problem-solving skills, are highly organized, and have exceptional communication...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading a small team of managers to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesManage the day-to-day operations of the store,...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading a small team of managers to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesManage the day-to-day operations of the store,...


  • Aberdeen, Aberdeen City, United Kingdom CV Library Full time

    Technical Operations Manager Job DescriptionCR Smith is a leading manufacturer and installer of custom windows, doors, and living spaces products and services.We are seeking an experienced Technical Operations Manager to lead our domestic installations team in the North of Scotland, with opportunities to develop throughout our wider business.The successful...


  • Aberdeen, Aberdeen City, United Kingdom CV Library Full time

    Technical Operations Manager Job DescriptionCR Smith is a leading manufacturer and installer of custom windows, doors, and living spaces products and services.We are seeking an experienced Technical Operations Manager to lead our domestic installations team in the North of Scotland, with opportunities to develop throughout our wider business.The successful...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and manage a team of colleagues to...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and manage a team of colleagues to...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Sainsbury's Lead Manager RoleJob SummaryWe are seeking an experienced leader to join our store management team as a Lead Manager. As a key member of our leadership team, you will be responsible for leading a team of managers and contributing to the overall success of our store.Key ResponsibilitiesLead and motivate a team of managers to achieve business...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and manage a team of colleagues to...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and manage a team of colleagues to...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and manage a team of colleagues to...


  • Aberdeen, Aberdeen City, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and motivated Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for leading and managing a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and manage a team of colleagues to...