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Product Innovation Manager

1 month ago

Andover, Hampshire, United Kingdom Twinings Full time
About the Role

We are seeking a highly skilled and experienced Product Research Manager to join our team at Twinings. As a key member of our R&D department, you will be responsible for driving consumer-led innovation and delivering high-quality products that meet our customers' needs.

Key Responsibilities
  • Build World-Class Sensory Capability: Develop and maintain a state-of-the-art sensory research facility and team that underpins R&D decision-making and drives brand growth.
  • Drive Rigour and Agility: Implement rigorous and agile product insight, decision-making, and qualification processes across the Stage and Gate cycle for all innovation types, improving speed to market for new products.
  • Partner with Technical and Commercial Teams: Collaborate with technical and commercial teams to demonstrate the richness of technical insights that sensory brings, including sensory JTBD (Job to Be Done) insights.
  • Maximise Insight and Consumer-Product Understanding: Partner with the Insights team to align best practices and synergise sensory and consumer-product data, maximising insight and consumer-product understanding.
  • Develop CBAs and Explore AI: Develop Current Best Approaches (CBAs) for maximising learning through sensory research and explore the role of AI within Sensory.
  • Build Consumer-Product Model: Develop a consumer-product model for innovations, linking desired consumer experience to product attributes that drive liking, and lead integration into product development to ensure innovation is focused on key quality attributes that best drive consumer liking.
  • Ensure Key Drivers of Liking are Fully Understood: Ensure key drivers of liking are fully understood, and in partnership with NPD Quality and Supply Chain Quality, are built into quality specifications and fully met in routine production.
  • Provide Expertise to the Business: Provide expertise to the business on Technical Consumer Product Research, encompassing a wide range of sensory and consumer science methodologies, incorporating both qualitative and quantitative methodologies.
  • Take a Broad Consumer View: Take a broad consumer view of proactive technologies, building consumer-product learning plans that drive foundational consumer product understanding during FEI (pre-gate).
  • Seamlessly Partner Across R&D and Commercial Teams: Seamlessly partner across R&D and commercial teams to drive consumer-led thinking of strategic big bet platform technologies.
  • Spearhead In-Depth Understanding of Historical Product Data: Spearhead in-depth understanding of historical product data to maximise technical insights and identify product differentiators across portfolio and across markets that can be used for commercial innovation and/or portfolio optimisation.
  • Develop Program of Consumer-Compelling Product Performance Claims and Product Stories: Develop a program of consumer-compelling product performance claims and product stories to maintain product relevancy with consumers in our different markets.
  • Build Clear Focused Product Design Briefs: Build clear focused product design briefs detailing key levers for driving liking within existing portfolio and for new opportunity spaces.
  • Strong Partnership with Commercial Team: Build strong partnership with commercial team, in particular the Insights Community, and with R&D to drive consumer-relevant product stories and claims to grow Twinings.
  • Build Understanding and Capability in Consumer-Led Design and Qualification Approaches: Build understanding and capability in consumer-led design and qualification approaches within R&D in support of Twinings' innovation ambition.
  • Champion and Embed New Methods/Approaches: Champion and embed new methods/approaches to strengthen the voice of consumer in product innovation and drive to quicker, richer product insights (least amount of most effective research).
  • Identify Opportunities to Propel Consumer Product Learning: Identify opportunities to propel consumer product learning through agile tools and integration of insights from trends, external platforms, AI, etc.
  • Understand the Consumer Journey: Understand the consumer journey, how this impacts consumer choice, and the levers which can be pulled to optimise user experiences.
  • Emphasis on Working with External Partners: Emphasis on working with external partners to expedite learnings and drive richness of product insights in the rapidly evolving world of tea.
  • Build Network of Key Product-Sensory Research Partners: Build network of key product-sensory research partners to ensure Twinings is leveraging best practice thinking.
  • 'Bring the Outside In': 'Bring the outside in' so Twinings can benefit real-time from the latest consumer product thinking.
  • Proactively Contribute to Team Meetings: Proactively contribute to team meetings.
  • Team Leadership and People Development: Team leadership and people development; coach and train team for maximum impact.
  • Build Strong Working Relationships: Build strong working relationships in R&D, with commercial partners, and with stakeholders.
  • Partner with R&D Director: Partner with R&D Director to build R&D and Product Research/Sensory team of the future.
  • Be Proactive and Take Actions: Be proactive and take actions to address your personal development needs.
  • Keep Up to Date with Consumer/Product/Market/Testing Developments: Keep up to date with consumer/product/market/testing developments.
  • Continuously Develop Technical Skills: Continuously develop technical skills and consistently seek opportunity to increase Product Research/CSS capability and raise profile externally (conferences, publications, etc).
  • Network with Consultants, Research Agencies, Interest Groups: Network with consultants, research agencies, interest groups, and keep abreast of developments in journals, research papers, and market news.
Skills, Knowledge, and Expertise
  • Accomplished Product Research/CCS Manager: Accomplished Product Research/CCS Manager with 8-10 years CSS FMCG experience and ideally several years' experience in beverages, with relevant scientific degree.
  • Experienced in Leading Product Research/Consumer Science and Sensory Programs: Experienced in leading Product Research/consumer science and sensory programs resulting in significant business impact via consumer delighting innovation and compelling product claims.
  • Proven Ability to Link Consumer Insight, Consumer and Sensory Product Understanding, and Technical Knowledge: Proven ability to link consumer insight, consumer and sensory product understanding, and technical knowledge to drive consumer-led innovation.
  • Motivational Leader: Motivational leader: technically and consumer curious and commercially minded who is confident steering and challenging R&D and commercial thinking in pursuit of consumer-product design.
  • Experienced in CSS Research Methods, Capabilities, and Analysis and Interpretation of Data/Learnings: Experienced in CSS research methods, capabilities, and the analysis and interpretation of data/learnings for actionable insights that inform decisions is essential. Sensory expertise and quantitative product testing experience is critical and qualitative research skills are desirable.
  • Natural Communicator and Collaborator: Natural communicator and collaborator; able to effectively engage and enrol others in a vision.
  • Experience in Digital Approaches for Speed and Quality Learning: Experience in digital approaches for speed and quality learning (least amount of most effective research).
  • Curious Mindset: Curious mindset – keen exploration of new/novel methodologies to fully deliver the best product experience for our consumers.
  • Agile and Creative Mindset: Agile and creative mindset: able to see big picture/broader business opportunities, work at pace, and leverage excellent organisational skills to drive impact.
About Twinings

Twinings has become one of the world's most loved tea companies over its 300-year history because we never stop learning, never stop experimenting, and never stop inventing. We are passionate about tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.

More than 300 years later, the passion for tea is still here - and so are we. We still sell tea from Thomas's shop, and we still work hard to bring the most exciting new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

About Diversity, Equity & Inclusion

TwiningsOvo is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We seek to create a diverse, equitable & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, colour, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age or any other status protected by law and are committed to going above and beyond in fostering diversity across our workplace.