Guest Service Associate

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Aimbridge Hospitality Full time

**Job Description**

We are seeking a skilled Guest Service Associate to join our team at the Holiday Inn Southend. As a key member of our front-of-house team, you will be responsible for ensuring our guests receive exceptional service and a memorable stay.

**Key Responsibilities**

  • Greet guests warmly and assist with check-in and check-out procedures
  • Provide information and recommendations on local attractions and amenities
  • Respond promptly to guest inquiries and resolve any issues or concerns

**Requirements**

To succeed in this role, you must be passionate about delivering outstanding customer service and have a keen understanding of hotel operations.

**Benefits**

  • Starting salary £28,000 - £34,000 per annum (dependent on experience)
  • Exclusive staff discounts on food, beverages, and spa treatments
  • Access to our employee assistance programme
  • Career breaks and volunteer days
  • Paid breaks and meal allowances


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