Guest Service Associate
2 weeks ago
**Job Description**
We are seeking a skilled Guest Service Associate to join our team at the Holiday Inn Southend. As a key member of our front-of-house team, you will be responsible for ensuring our guests receive exceptional service and a memorable stay.
**Key Responsibilities**
- Greet guests warmly and assist with check-in and check-out procedures
- Provide information and recommendations on local attractions and amenities
- Respond promptly to guest inquiries and resolve any issues or concerns
**Requirements**
To succeed in this role, you must be passionate about delivering outstanding customer service and have a keen understanding of hotel operations.
**Benefits**
- Starting salary £28,000 - £34,000 per annum (dependent on experience)
- Exclusive staff discounts on food, beverages, and spa treatments
- Access to our employee assistance programme
- Career breaks and volunteer days
- Paid breaks and meal allowances
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