Cyber Security Support Specialist

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Darktrace Full time
About Darktrace

Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect against complex threats. Founded by mathematicians and cyber defense experts in 2013, our mission is to free the world of cyber disruption.

Job Summary

We are seeking a dedicated professional to join our Customer Support team based at our Cambridge Headquarters. As a Cyber Support Engineer, you will be responsible for responding to support requests, explaining software features, and ensuring smooth customer deployments.

Key Responsibilities
  • Respond to support requests in the Darktrace Customer Portal
  • Explain software features to customers to maximize platform potential
  • Liaise between development team and customers to resolve issues
  • Support Cyber Technology Specialist team with technical deployment aspects
Candidate Requirements
  • Proven ability to work with data and analytical tools
  • Excellent interpersonal/communication skills
  • Tenacious, driven & ambitious
  • Understanding of general networking and cyber security technologies
  • Experience of support and incident response procedures and practices
Benefits
  • Performance related bonus
  • BUPA family healthcare
  • Life insurance at 4x base salary
  • Pension contribution
  • Employee assistance programme, matched charitable giving and employee recognition scheme, and free lunch on Fridays

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