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Cyber Security Support Specialist

2 months ago

Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

About Darktrace

Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect businesses from complex threats.

Our mission is to free the world of cyber disruption, and we're looking for talented individuals to join our team.

As a Cyber Security Support Specialist, you will be at the forefront of our customer support, responding to and reporting on critical customer events.

You will interact directly with customers and our software development team, providing technical support and ensuring smooth and efficient customer deployments.

Key responsibilities include:

  • Responding to support requests in the Darktrace Customer Portal
  • Explaining software features to help customers maximize the platform's potential
  • Liaising between the development team and customers to resolve issues
  • Supporting the Cyber Technology Specialist team with technical deployment aspects

Candidate Requirements:

  • Proven ability to work with data and analytical tools
  • Excellent interpersonal/communication skills, both verbal and written
  • Tenacious, driven & ambitious
  • An understanding of general networking and cyber security technologies
  • Experience of support and incident response procedures and practices is an advantage

Benefits we offer:

  • Performance related bonus
  • BUPA family healthcare
  • Life insurance at 4x base salary
  • Pension contribution
  • Other benefits include employee assistance programme, matched charitable giving and employee recognition scheme, and free lunch on Fridays.