Senior Application Packaging Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Senior Application Packaging Specialist to join our team at GBA5 EntServ UK Limited. As a key member of our Software Discovery and Packaging Team, you will be responsible for managing the end-to-end delivery of applications and Operating System gold builds, as well as the ongoing lifecycle management for those applications.
Key Responsibilities:
* Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project
* Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA
* Expert understanding of MSI technology, including transforms
* Document package configuration
* Package defect remediation
* Experience of large OS migration projects (preferably Windows 7 and Windows 10)
* Data Analysis and reporting skills
* Good communication skills (customer-facing as you may need to speak to people in the business)
* Experience of managing and maintaining a SCCM 2012 (or higher) production environment
* SCCM deployment/Design experience
* Some Operating System Deployment (OSD), including tools such as MDT
* Experience of SCCM / WSUS patching technology
* Microsoft Active Directory 2003-2016 server
* Microsoft Group Policy Objects (GPOs)
* Software deployment and 3rd line support and troubleshooting
* Understand and input into desktop engineering standards, processes and best practices
* Involvement in delivering large-scale deployments of software, e.g. Microsoft Office
* Experience of large OS migration projects (preferably Windows 10)
* Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents
* Work within the contractual guidelines and DXC Statement of Work, or highlight any local shadow IT agreements
* Be politically savvy and understand the concerns and priorities of our customer and our own support teams
Essential Skills:
* Basic understanding of IT project management methodologies including agile and waterfall
* Basic knowledge of project management tools and techniques
* Microsoft Active Directory 2003-2016 server
* Microsoft Group Policy Objects (GPOs)
* Understand cloud technologies
* Understand network topology
* Must have packaged applications for Windows 7 and Windows 10 OS platforms.
* Must have experience of complex application packaging. (E.g. Autodesk, MS Office, etc.)
* Software deployment and 3rd line support and troubleshooting
* Strong communication skills both written and verbal
* Self-motivated with a can-do attitude and comfortable working with ambiguity
* Strong MSI technology
* Application layering (VMware App Volumes)
* Scripting experience using BAT, PowerShell and VB, C# Scripts
* Ability to create and run reports
* Awareness of Change and Release Management
* Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management
* Excellent organisational skills and able to take a methodical approach
* Excellent customer service skills
* Strong and confident presentation skills
* Professional verbal and written communication skills
* Strong SCCM 2012 knowledge
Desirable Skills:
* ServiceNow
* ITIL Foundation
* Application virtualization (Microsoft APP-V)
* Fundamental knowledge across Windows Operating Systems
* MS SCCM 2012
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