Global IT Operations Director
2 weeks ago
The Global IT Operations Manager plays a pivotal role in the Global IT DevOps Department, overseeing the management and continual improvement of Rotork's Global IT Service Desk, Level 2 Application/Infrastructure/End User Computing (EUC) Support, and Service Management Processes in accordance with defined SLA/KPIs and aligned to the ITIL 'best practice' and IT security standards.
Key Responsibilities:- Lead a team of global, multi-disciplinary IT service delivery professionals in the management of IT services.
- Oversee the critical areas of service strategy, service design, service transition, service operation, financial management, and third-party vendor management.
- Develop and implement effective IT project management, resource management, issue/risk management, workload prioritization, and budget management strategies.
- Ensure the successful management and implementation of multiple concurrent IT supplier contracts/services and the turnaround or replacement of underperforming suppliers.
- Collaborate with stakeholders to identify and prioritize business needs and develop strategies to meet those needs.
- Significant experience of managing, delivering, and improving 24/7/365 IT services to at least 4000 IT users across multiple time zones within a global IT organization.
- Significant experience of managing a global workforce of at least 30 staff members across multiple global regions/sites.
- Experience of successfully managing and implementing and improving multiple concurrent IT supplier contracts/services, and the turnaround or replacement of underperforming suppliers.
- Experience of effective IT project management, resource management, issue/risk management, workload prioritization, and budget management.
- ITIL V3/V4 qualified to Practitioner, Manager, or Expert level and solid understanding of all core service management processes.
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
We're respected and admired for our people, performance, and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
We're going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
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