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Customer Service Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Adecco UK Limited Full time
Customer Service Coordinator Job Description

We are seeking a skilled Customer Service professional to join our team in Birkenhead, Liverpool. As a Customer Service Coordinator, you will play a vital role in delivering exceptional customer experiences and ensuring seamless order processes.

Key Responsibilities:
  • Respond to customer inquiries in a prompt and professional manner
  • Assist customers with product information and order processes
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to ensure consistent service delivery and identify opportunities for process improvements
  • Lead order book reviews with customers and attend daily production meetings
  • Liaise with customers for re-scheduling orders, delivery cancellations, and other related tasks
Requirements:
  • Previous experience in a customer service role
  • Excellent communication skills, both written and verbal
  • Strong administration skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a fast-paced environment
  • Strong IT skills
What We Offer:

A competitive salary of £12.50 per hour and the chance to work with a dynamic and driven team in the logistics and transportation industry.

Our office is conveniently located and easily accessible, with a short 15-minute walk from Hamilton Square train station and a 10-minute walk from a tram station.