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IT Support Specialist

2 months ago

Leeming Bar, North Yorkshire, United Kingdom Pardoe Wray Full time
Senior IT Technician Role Overview

The Senior IT Technician is a critical role within Pardoe Wray, responsible for delivering exceptional technical services to internal staff. This position involves both proactive and reactive support measures to ensure reliable technical assistance, with a focus on managing and optimizing Office 365 for seamless organizational integration.

Key Responsibilities:
  • Provide dependable technical support through hands-on implementation of effective solutions.
  • Manage and optimize Office 365, ensuring its seamless integration and utilization across the organization.
  • Lead critical projects to enhance the company's internal systems, leveraging Office 365 capabilities.
  • Collaborate with technical personnel to provide superior and resilient IT services.
Qualifications and Skills:
  • Extensive expertise in Office 365 administration and security, with a solid technical background.
  • Proficient in the Office 365 application suite, including Azure, Intune, and Power Apps, and End-User Computing.
  • Effective communication skills for engaging with IT users and suppliers, catering to various technical understanding levels.
  • Strong organizational skills for managing daily tasks and project responsibilities.
  • Commitment to continuous learning, embracing new technologies, and refining existing skills.
  • Exceptional verbal and written communication skills, including a professional telephone manner.
  • Flexibility to adapt and work outside regular hours when necessary.
  • Stay updated with current IT trends and advancements to maintain industry awareness.
Desired Attributes:
  • Proficient in Office 365, with a thorough understanding of its suite of applications and End-User Computing.
  • Effective at managing day-to-day tasks while handling major projects and end-user improvements.
  • Committed to continuous learning and advancement in IT skills.
  • Ensures timely and high-quality IT support to meet business needs.
  • Demonstrates exceptional communication skills, both verbal and written.
  • Adaptable to flexible work hours when required.
  • Maintains awareness of current IT technology developments and trends.