Retail Operations Manager

2 weeks ago


Fareham, Hampshire, United Kingdom Age UK Full time

Age UK is seeking a highly skilled Store Manager to lead our Fareham team.


As Store Manager, you will maximise store sales and profits while delivering exceptional customer service. Your excellent managerial skills and prior retail experience will be essential in managing our pop-up store and ensuring our customers receive the best possible service.


You will be responsible for managing our team of staff and volunteers, providing effective leadership and development opportunities. If you are a motivated manager with a passion for retail and a desire to support Age UK's mission to help older people, this could be the ideal role for you.


The successful candidate will be required to handle and lift bags of stock (up to 10kgs). Please note that this is an 18-month fixed-term contract.


Key Responsibilities:



  • Manage a performance-driven retail environment
  • Lead and develop a team of staff and volunteers
  • Lift and carry bags of stock up to 10kg's
  • Establish and maintain successful retail processes and merchandising
  • Communicate effectively with a diverse workforce and customer base
  • Manage time under conflicting priorities
  • Motivate and develop staff and volunteers
  • Support the development of the team
  • Provide excellent customer service
  • Meet sales and profit targets

What We Offer:



  • A 35-hour working week
  • 25 days holiday + bank holiday allowance
  • A generous pension scheme
  • Great discounts and rewards through Blue Light Card and BenefitHub
  • Life assurance and Bupa health cashback plan
  • Tickets for Good – Free and discounted tickets for events

We are an equal opportunities employer and welcome applications from candidates of all backgrounds. To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.


Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. We would ask that you remove any personal information from your cover letter/supporting statement before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel.


We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this. So, we are particularly keen to hear from applicants from these groups.



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