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Hospitality Team Member

1 month ago

Worcester, Worcestershire, United Kingdom Arena Racing Company Full time

Company Overview

Arena Racing Company is a dynamic and innovative organization that offers an exciting and challenging work environment. As a leading provider of racing events, we are committed to delivering exceptional customer experiences and creating a welcoming atmosphere for all our guests.

Job Description

We are seeking a highly motivated and enthusiastic team member to join our catering team as a Hospitality Team Member. In this role, you will be responsible for providing excellent customer service, maintaining a clean and safe working environment, and contributing to the overall success of our events.

Responsibilities:

  • Serve customers in a professional and courteous manner at all times.
  • Ensure guests receive the highest standard of customer service.
  • Advise guests on all products available within the venue.
  • Promote a happy and welcoming atmosphere within the venue.
  • Maintain stock levels and rotation behind bars and storage areas.
  • Adhere to and follow all licensing policies and procedures.
  • Handle cash, stock, and equipment in a secure manner.
  • Record wastage and dispose of rubbish in line with any onsite recycling initiatives.
  • Undertake other reasonable duties in line with business demands.

Requirements:

To be successful in this role, you will need:

  • Customer Service Skills: Excellent verbal communication and customer care skills.
  • Teamwork: Flexibility and adaptability to work effectively as part of a team.
  • Attention to Detail: Strong numerical and literacy skills to maintain accurate records and handle cash securely.
  • Personal Qualities: Be smart, polite, professional, and well-presented at all times.

Benefits

We offer a competitive salary of £18,000 - £22,000 per annum, depending on experience, plus additional benefits including:

  • Opportunities for career development and progression.
  • A fun and supportive work environment.
  • Competitive pay rates.
  • Discounts on event tickets and merchandise.

Others

Arena Racing Company is an equal opportunities employer and welcomes applications from diverse candidates. We strive to create a working environment that is inclusive, safe, and respectful of everyone's contributions. If you have any disabilities that require reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided with reasonable adjustments to participate in the job application or interview process and to perform essential job functions.