Cloud Telephony Engineer
3 weeks ago
Job Title: Cloud Telephony Engineer
Our client, a leading telecommunications business with over 50 years of experience, is seeking a skilled Cloud Telephony Engineer to join their Service Assurance team. Located in Bradley Stoke, Bristol, this role involves attending customer sites to install, maintain and troubleshoot system issues, while delivering exceptional customer service.
Key Responsibilities:
- Installation and configuration of Cloud Telephony Systems
- Maintenance and upgrades of network devices and services (e.g., routers, switches, Wi-Fi, VPN, QoS)
- Monitoring performance and ensuring system availability and reliability
- Providing Level 2/3 support and troubleshooting to resolve complex technical issues
Requirements:
- Previous experience in Cloud Telephony installation and support
- Solid understanding of SIP telephony protocol
- Proven hands-on network engineering skills
- Familiarity with Draytek, Ruckus and UniFi equipment
- Expertise in the OSI or TCP/IP model
Estimated Salary: £28-33k per annum
This role offers a competitive salary, day-off for your birthday, 21 days of Annual Leave rising to 22 days after 3 years and 25 days after 5 years, Employee Assistance Programme, and the opportunity to work within a great environment and personal development orientated business.
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