Team Leader

6 days ago

Luton, Luton, United Kingdom Apcoa Parking Full time

Job Title: Team Leader

Job Summary:

We are seeking a highly motivated and experienced Team Leader to join our team at Luton Airport. As a Team Leader, you will be responsible for leading a team of parking attendants and ensuring the smooth operation of our parking facilities.

Key Responsibilities:

  • Lead a team of parking attendants to ensure excellent customer service and efficient parking operations.
  • Monitor and manage the day-to-day operations of Priority Parking, ensuring all dockets are filled in correctly and stored with the keys.
  • Ensure customer vehicles are driven and parked in a safe manner to and from allotted areas.
  • Maintain strong communications with the Service Delivery Manager and Service Delivery Supervisor.
  • Be the first point of contact for any customer issues or complaints that arise on site.
  • Comply with company policy and procedures, health and safety law, and other relevant legislation.
  • Support and deputise for the SDS to ensure continuity of the Priority Parking standards and compliance across the operation.
  • Organise, manage, and motivate the team on shift across the APCOA operation.
  • Ensure all members of staff are following agreed APCOA working practices and operating procedures.
  • Induct and train new members joining the team and carry out ongoing development and training of all team members.
  • Monitor the performance of staff and ensure delivery of allocated tasks.
  • Protect the assets and revenues of APCOA Parking UK Ltd.
  • Complete shift handover forms between outgoing and incoming crews.
  • Adhere to Health & Safety requirements and best practice.
  • Record incidents thoroughly and accurately in the appropriate incident reporting tool.
  • Ensure all staff conform to uniform regulations as instructed by the company.

Requirements:

  • Experience of managing a team.
  • Excellent inter-personal skills with the ability to build relationships at all levels.
  • Self-motivated, pro-active nature (including self-development).
  • Ability to prioritise and multitask.
  • Ability to manage and motivate.

About Us:

APCOA Parking is a leading provider of parking services, committed to delivering excellent customer experiences. We offer a motivating work environment where successes are shared, and staff have the development opportunities to fulfil their potential.

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