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Customer Service Representative

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The Royal Town of Sutton Coldfield, United Kingdom FatFace Full time
Job Overview

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As the face of our business, you will be responsible for providing exceptional service to our customers, ensuring they have a memorable experience with us.

Key Responsibilities
  • Greet and thank customers in a warm and friendly manner, ensuring they have had a positive experience with us.
  • Provide exceptional service at all times, utilizing your knowledge to help customers find the best products to suit their needs.
  • Efficiently process sales, orders, and refunds at the tills.
  • Process deliveries and help get new stock onto the shop floor.
  • Maintain a clean and tidy shop floor and back of house.
  • Stay up-to-date with company activity and promotions.
  • Support floor moves, sale set-ups, and launches.
  • Adhere to all company policies and procedures.
  • Ensure GDPR procedures are followed at all times.
Competencies
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction.
  • Exhibit a passionate commitment and enthusiasm for the FatFace brand, demonstrating our brand vision and values.
  • Align yourself with the company's social and environmental mission and champion actions that you can directly impact.
  • Provide a personal, genuine, and authentic approach.
  • Act with integrity, demonstrating a passion for, interest in, and understanding of others.
  • Value and respect the team at all levels, getting on well with everyone around you.
  • Play an active and positive part in the team, embracing every opportunity to be a part of what's going on.
  • Enhance relationships with appropriate use of humor and tailoring your approach for each individual interaction.
  • Proactively offer customers alternative ways to buy across our multichannel proposition.
  • Deliver on operational standards to maintain expected requirements across all core components.
Requirements
  • Experience in a customer service environment is desirable but not essential.
  • Excellent interpersonal and communication skills.
  • A positive can-do attitude.
  • Ability to work productively in a high-pressure environment.
  • Confidence in taking the initiative and working under your own direction at times.
  • A team player.
  • Great time management.
Benefits of Working with Us
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox, our online platform, offering amazing online discounts, home workouts, wellbeing content, and popular brand discounts.
  • THRIVE, our learning management system, providing access to thousands of pieces of learning.
  • Dental insurance.
  • Pension scheme.
  • EAP support around the clock.
  • Sick pay allowances.
  • Sabbatical leave in line with service.
  • Enhanced family-friendly policies.
  • Refer a friend scheme.