Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.
Key Responsibilities:
- Deliver outstanding customer service to all customers, ensuring their needs are met and exceeded.
- Manage queues and ensure customers can access our services quickly and efficiently.
- Meet high standards of governance and attention to detail, maintaining a clean and organized store environment.
- Work collaboratively as part of a team, supporting colleagues to achieve our goals.
What We're Looking For:
- A passion for delivering exceptional customer service and a commitment to meeting our high standards.
- Excellent communication skills, with the ability to work effectively with colleagues and customers.
- A motivated and adaptable individual, able to work in a fast-paced environment and meet our business needs.
- A team player, with a positive attitude and a willingness to learn and develop.
What We Offer:
We offer a competitive salary, pension scheme, paid annual leave, and employee discounts. We also provide a range of benefits, including a Employee Assistance Programme, to support your wellbeing and help you achieve a better work-life balance.
About Us:
WHSmith is a leading retailer, with a long history of providing excellent customer service and supporting our communities. We are proud to be an inclusive employer, welcoming colleagues from diverse backgrounds and promoting a culture of respect and inclusivity.
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