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Senior Billing Operations Manager
2 months ago
About the Role
This is a permanent position based in Edinburgh, reporting directly to the Head of Finance Operations. The successful candidate will be responsible for developing the operating model for Billing and Collections, including setting the vision and strategy, governance, and service delivery framework, creating and maintaining standard global processes, as well as managing the outsourced relationship and activities.
Key Responsibilities
- Ownership and management of the client billing and debt collection processes, including an understanding of the impact and affect on company financials.
- Oversight of the third-party billing team, and management of the onshore billing team, ensuring appropriate controls in place throughout the process.
- Build and maintain close relationships with Client Services, Business CFOs, and other key stakeholders across abrdn.
- Support client and business-inspired change projects, in particular simplification and consolidation of Phoenix fee and billing arrangements and the revenue enrichment requirements of Client Profitability.
- Engage with internal and external auditors as required.
About the Ideal Candidate
- Understanding of the Asset Management business, including how revenue is generated and reported.
- Ability to lead, motivate, and influence within the function and across the organisation.
- Excellent interpersonal and communication and supplier management skills.
- Ability to manage multi-stakeholder relationships, at all levels of the organisation.
- Financially literate – able to understand profit and loss accounts, balance sheets, and the impact of cash flow.
- Experience of managing change and delivering operational improvement.
- Understanding of Revenue Manager and Oracle would be beneficial but not essential.
- Experience leading an offshore team.
What We Offer
abrdn is a Disability Confident Committed – Level One employer. We offer a range of benefits, including 40 days annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare, and a range of flexible benefits including gym discounts, season ticket loans, and access to an employee discount site amongst many others.
