Facilities Management Lead
3 weeks ago
About The Company:
OCS UK & Ireland is a leading facilities management company. We deliver innovative, award-winning services to the public and private sectors.
We aim to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to prestigious clients in the Lifestyle market.
Job Description:
- Ensure the Contract is run within its contractual obligations and is performing to required levels of quality and service at all times.
- Lead teams to efficiently deliver Security & Cleaning services while driving a culture of continuous improvement.
- Provide leadership and direction to assure company standards and policies are followed and maintained.
Key Responsibilities:
- Supervise day-to-day aspects relating to Security & Cleaning services within the contract specification to agreed performance delivering the service in line with KPIs set by the client and OCS policies.
- Act as a role model for people management processes, ensuring they are followed to clarify objectives, actively manage performance, and develop skills.
- Develop effective relationships with clients ensuring their satisfaction with service delivery and meet regularly with your Regional Manager.
- To assist in the development of business initiatives including contract renewal strategy, contract management plan, and customer improvement plan.
- To lead excellent communications throughout the contract and champion the motivation for all staff.
- Plan staff rotas for both Security & Cleaning teams and manage staff hours worked, sickness, and annual leave - report data to Regional Manager on a monthly basis, or as required.
- To recruit, develop, and retain staff to deliver services in the most efficient and effective manner.
- Provide efficient and effective delivery of Security & Cleaning services by driving optimised productivity and labour deployment.
- Comply with all Company and Client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire, SIA, and COSHH.
- Attend all training courses as required.
- Work alongside the Regional Manager to provide a seamless service to the client.
- Identify training needs and replacement uniform/PPE.
- To ensure all work is carried out in a safe, proper, and thorough manner taking into account Health and Safety legislation, OCS policies, procedures, risk assessments, and method statements.
Salary: £45,000 - £60,000 per annum
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