Customer Service Representative

4 weeks ago


Darlington, Darlington, United Kingdom Castle View Group Full time
Unlock Your Problem-Solving Skills

Are you someone who enjoys finding creative solutions to complex issues? Do you have a passion for technology and a knack for communicating effectively with others? If so, we'd love to hear from you

As a Customer Service Advisor with Castle View Group, you'll be working with our Broadband Technical Team in Darlington to provide top-notch support to customers with broadband-related queries. You'll be responsible for troubleshooting issues, providing clear and concise solutions, and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Providing technical support to customers via phone and other channels
  • Troubleshooting complex technical issues
  • Communicating effectively with customers to understand their needs and provide solutions
  • Working collaboratively with the Broadband Technical Team to resolve issues and improve customer satisfaction

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

We're looking for someone who is passionate about delivering exceptional customer service, has a strong technical background, and is able to communicate effectively with customers. If you're a problem-solver with a passion for technology, we'd love to hear from you



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