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Service Operations Specialist

2 months ago

Redcar, Redcar and Cleveland, United Kingdom Egress Full time
About the Role

We are seeking a highly skilled Service Operations Specialist to join our team at Egress. As a key member of our Service Management team, you will be responsible for ensuring the smooth operation of our services and delivering exceptional customer experiences.

Key Responsibilities
  • Service Management: Work closely with the Service Manager to develop and implement service management processes, ensuring alignment with ITIL v4 best practices.
  • Incident Management: Collaborate with key stakeholders to resolve incidents efficiently, ensuring minimal disruption to our customers.
  • Problem Management: Identify and document known problems, working with stakeholders to resolve these issues and prevent future occurrences.
  • Change Management: Work with stakeholders to implement changes to our services, ensuring seamless execution and minimal disruption.
  • Service Reviews: Conduct regular service reviews with customers, ensuring their needs are met and expectations are exceeded.
  • Process Improvement: Continuously evaluate and improve our service management processes, identifying areas for enhancement and implementing changes as needed.
Requirements
  • Experience: Proven experience in a customer service or service desk function, with a strong understanding of ITIL v4 best practices.
  • Communication: Excellent communication skills, with the ability to effectively interact with stakeholders at all levels.
  • Technical Skills: Proficiency in Microsoft Excel and other Microsoft products, with a strong understanding of IT service management tools and technologies.
What We Offer
  • Collaborative Environment: Join a dynamic and supportive team that values collaboration and open communication.
  • Professional Development: Opportunities for growth and development, with a focus on continuous learning and skill enhancement.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, with a focus on employee satisfaction and well-being.