Luxury Cruise Specialist

4 days ago

London, Greater London, United Kingdom Red Planet Travel Recruitment Limited Full time

Role Overview

We are seeking a highly experienced and enthusiastic Cruise Specialist to join our team at Red Planet Travel Recruitment Limited. In this exciting opportunity, you will have the chance to work with one of the UK's leading multi-award-winning travel brands.

Key Responsibilities:

  • Engage with clients to understand their cruise preferences and needs, offering expert advice on luxury cruise options and itineraries.
  • Manage the entire sales process, from initial enquiry to booking, ensuring a seamless and personalised experience for every client.
  • Maintain in-depth knowledge of luxury cruise lines, including Regent Seven Seas, Silversea, Seabourn, and other high-end brands.
  • Stay informed about new cruise offerings, destinations, and trends within the luxury cruise market to provide up-to-date information to clients.
  • Utilise the Galileo GDS system for flight bookings and manage complex itineraries, including pre- and post-cruise stays.
  • Ensure accurate and efficient booking processes for all cruise and travel components, including flights, hotels, transfers, and excursions.
  • Provide exceptional customer service, addressing client queries and concerns promptly and professionally.
  • Manage post-booking support, including amendments, cancellations, and additional requests to ensure client satisfaction.

Requirements:

  • Minimum of 3 years of experience in selling luxury cruises, preferably within a travel agency, tour operator, or online travel company.
  • Experience of using a GDS is essential.
  • Strong knowledge of luxury cruise products and destinations, with a proven ability to match clients to the right experiences.
  • Excellent sales and negotiation skills, with the ability to close high-value bookings.
  • Strong organisational skills and attention to detail, ensuring all client needs and bookings are handled efficiently.
  • Passionate about travel and cruising, with a commitment to delivering exceptional service.
  • Proactive, results-driven, and able to work independently as well as part of a team.
  • Excellent communication skills, both verbal and written, with the ability to build rapport with high-end clients.

Benefits:

  • Basic salary £18,000 - £30,000 per annum, dependent on experience, plus commission, OTE £50k - £60k.
  • Access to exclusive travel discounts, educational trips, and familiarisation cruises.
  • Private health insurance.
  • Hybrid working, 2 days in, 3 days from home.
  • Regular team events, including an annual Christmas party and summer gatherings.

Please note that it is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.

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