Hospitality and Wellness Lead

23 hours ago


Forty Green, United Kingdom Signature Careers Full time
Serving Our Residents with Excellence

We are seeking a highly motivated and experienced professional to join our team as a Quality Assurance Director. In this critical role, you will play a vital part in ensuring that our residents receive the highest level of care and service. You will work closely with our hospitality managers to monitor the quality of service provision and implement measures to prevent any issues from arising.

To succeed in this position, you will need to demonstrate strong leadership skills, excellent communication and organisational abilities, and a genuine passion for delivering exceptional customer service. You should also possess a deep understanding of the UK Health and Social Care market and be familiar with industry-standard protocols and procedures.

Key Responsibilities:

  • Develop and implement quality assurance strategies to enhance resident experiences.
  • Monitor and report on quality of service provision, identifying areas for improvement and implementing corrective actions.
  • Provide coaching and guidance to hospitality managers to ensure they meet expected standards.

Why Choose Signature Careers?

  • A competitive salary of up to £80,000 per annum.
  • A comprehensive benefits package, including private medical insurance, company sick pay, and life assurance scheme.
  • Ongoing career training and development opportunities.
  • An Employee Assistance Programme and occupational health support.

Requirements

  • Previous experience within the Hospitality Industry and industry-relevant qualifications.
  • Excellent communication and organisational skills.
  • Knowledge of the UK Health and Social Care market is desirable.


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