Hospitality and Wellness Leader

18 hours ago


Forty Green, United Kingdom Signature Senior Lifestyle Limited Full time

We are seeking an experienced professional to join our team as a Customer Experience Director. As a key member of the Signature Senior Lifestyle Limited team, you will be responsible for delivering exceptional customer experiences across our portfolio of homes.

About the Role
  • You will work closely with our Hospitality Managers and Senior Leadership Team to develop and implement strategies to improve resident satisfaction and retention.
  • You will conduct regular quality audits, gather feedback from residents and staff, and identify areas for improvement.
  • You will lead by example, promoting a culture of excellent customer service and ensuring that all homes meet our high standards.
Benefits
  • A competitive salary of up to £80,000 per annum, plus car allowance and benefits.
  • A comprehensive benefits package, including private medical insurance, company sick pay, and life assurance scheme.
  • Ongoing career training and development opportunities to enhance your skills and expertise.


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