Senior Account Manager
3 weeks ago
We are seeking a highly skilled and experienced Strategic Account Manager to join our team at Angel Solutions. As a key member of our sales team, you will be responsible for driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.
Key Responsibilities- Manage the day-to-day operations of the Multi-Academy Trust team, ensuring seamless delivery of our products and services.
- Collaborate closely with MAT school account managers to drive product usage and adoption.
- Conduct regular meetings and performance development plans (PDPs) with team members to optimize their performance.
- Lead customer kickoff calls to set expectations, determine priorities, and discuss implementation plans.
- Understand customer requirements, facilitate onboarding, deliver product training, promote adoption and retention, and ensure ongoing customer satisfaction.
- Act as a trusted advisor for our Multi-Academy Trust customers, maintaining consistent contact and supporting them throughout their customer journey.
- Manage customer expectations, particularly regarding product development.
- Work closely with senior leadership teams and users at all levels to ensure they are on track with their goals and desired outcomes.
- Resolve issues, engage with customers, and intervene when necessary to turn experiences into positive outcomes.
- Take a proactive and strategic approach to engage Central Trust teams with our software, ensuring they derive maximum value through advice and guidance at every customer journey stage.
- Monitor and measure account performance, tracking key metrics and KPIs.
- Leverage real-time data intelligence to proactively intervene in accounts where product usage could be improved and deliver optimal support.
- Create 'At risk' action plans for accounts of concern.
- Develop strategic plans and proposals.
- Utilize our CRM database, ACT, daily to maintain Account Plans and keep accurate records of customer conversations, tasks, and opportunity updates.
- Liaise with key customer stakeholders to successfully renew contracts and negotiate price increases where relevant.
- Log product feature requests as they arise.
- Represent the customer in product development meetings.
- Gather testimonials from customers to share with the marketing department.
- Build strong, long-term customer relationships to foster advocacy and generate new business leads.
- Maximize event attendance for any onsite/online events we host.
- Actively seek opportunities to upsell other products to our Multi-Academy Trusts.
- Stay up-to-date with news in the education sector that may impact our strategic decisions.
- Initiate and lead change, influencing internal stakeholders to strive for continued improvement in how things are done, and refine processes.
- Become an enthusiastic brand ambassador for Angel Solutions and contribute innovative ideas to the team.
- Thriving in a collaborative and supportive team environment, working towards clear objectives.
You will also be expected to update and maintain your own Personal Development Plan (PDP) on a quarterly basis as part of our performance management process.
The PDP will touch on your development, other skills and training required for development within the role in line with Company Objectives and development around softer behavioral skills as outlined in our 'Angel Way.'
Benefits and CultureWe know we're biased, but we really do think Angel is a great place to work.
- Hybrid Working: We will support you to work wherever you work best, at home, in the office, or both.
- Your Birthday Off: In addition to Annual Leave allowance.
- Regular Finish Early Fridays: as a reward for all your hard work.
- Innovation Days: Time to get away from 'normal' and work differently.
- Ongoing Training and Qualifications: Learning is at the core of who we are.
- Creative Office Space: We have a ball pool, swings, popcorn machine, a gypsy caravan...
- Surprise Treat-Days: Park fun days, meals out, workshops... who knows what's next?
- Parental Leave: Maternity, paternity and adoption leave from day one.
- Dependents Leave Allowance: Time off if your child / family member is poorly.
- Private Medical Insurance: Because we want to know you're looked after.
- Christmas Shutdown: In addition to annual leave allowance. We love Christmas and it's a great time to rest and recharge those batteries.
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