Technical Support Technician

2 weeks ago


Pontefract, Wakefield, United Kingdom Interface Recruitment UK Full time
About the Role:

We are looking for a highly skilled Technical Support Technician to join our IT Support Team. As a Technical Support Technician, you will be responsible for providing technical support to staff and students, either face-to-face or over the phone.

Your key responsibilities will include:

  1. Providing technical support and resolving issues via phone or email.
  2. Managing Active Directory, Group Policy, and Server Technologies 2008R2, Server 2012, and Microsoft Exchange Server 2013.
  3. Monitoring usage and behavior in open access areas.
  4. Performing day-to-day administrative tasks such as password changes, printer credit updates, and email/user restrictions.
  5. Monitoring email/Internet filtering and audit reports (subject to policies and manager discretion).

The successful candidate will have excellent communication and problem-solving skills, a customer service approach, and experience in support and management of desktops, laptops, and printers. A salary of £28,000 - £38,000 per annum, depending on experience, is offered for this role.



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