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Customer Service Team Leader
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Wärtsilä. As a key member of our organization, you will be responsible for leading a team of customer service coordinators who provide support to our global customer base.
Key Responsibilities- Manage pre-order and post-order support services, including quotations, order processing, contract review, contract execution, and technical support.
- Provide leadership and coordination to the customer service team, ensuring customer satisfaction and adherence to KPIs.
- Support the Customer Service Manager with strategic business priorities and contribute to the development of the Wärtsilä portfolio.
- Proactively provide exceptional customer satisfaction and achieve/exceed customer service KPIs.
- Ensure all procedures and work processes comply with audit requirements and relevant QA, information handling, export control, and health and safety procedures.
- A logical and ordered manner of working.
- A people-oriented, outgoing manner.
- A curious nature.
We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in being your own true self to accomplish more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.
We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.
