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Reception Services Associate

2 months ago

Bridgwater, Somerset, United Kingdom HR Services and Solutions Full time

We are seeking two Reception Services Associates to join our team at HR Services and Solutions. The estimated annual salary for this position is £28,000.

About the Team

Our team at HR Services and Solutions is dedicated to providing a high level of service to our guests. We are seeking individuals who share our commitment to excellence and are passionate about delivering outstanding service levels.

Job Description

The successful candidates will be based in Bridgwater and Brean and will be responsible for managing guest complaints and advocating solutions to maximise guest satisfaction. They will also hand over relevant information to the next shift to ensure consistency of service.

Key Responsibilities
  • Information Handover: Provide clear and concise information to colleagues to ensure seamless service delivery.
  • Guest Complaints: Manage guest complaints in a professional and courteous manner.
  • Room Status Updates: Coordinate with the housekeeping department to ensure accurate room status information.
Requirements
  • Previous Reception Experience: A minimum of [X] years of experience in a reception or similar role.
  • Organisational Skills: Strong organisational and office administrative skills.
  • IT Proficiency: Proficiency in IT/Microsoft Office and payment handling.
  • Travel Requirements: Ability to travel and work in Bridgwater and Brean.

This is an excellent opportunity for individuals looking to join a committed team with a focus on delivering exceptional service levels.