IT Field Support Specialist

1 month ago


Edinburgh, Edinburgh, United Kingdom Razorblue Group Ltd Full time
IT Field Engineer Role

We are seeking a skilled IT Field Engineer to join our team at Razorblue Group Ltd. As an IT Field Engineer, you will be responsible for providing technical support to clients, including supporting Windows networks, cloud services, infrastructure, and connectivity.

Key Responsibilities:
  • Supporting Windows networks, including associated cloud services, infrastructure, and connectivity.
  • Respond to client queries and service requests.
  • Handle basic security and network administration.
  • Onsite and remotely in the Peterborough area.
Requirements:
  • Strong communication and relationship-building skills.
  • Administering Microsoft Active Directory, Exchange Server & Office 365.
  • CompTIA, Relevant Apprenticeship or higher education.
  • People-centric approach & service.
  • Competent with Windows desktop & application support.
  • Tablet and mobile device support.
  • Basic network troubleshooting incl.
  • An understanding of razorblue's business, clients, and the market it works in.
  • Knowledge of Microsoft Group Policy.
  • An understanding of Microsoft Azure AD Sync and Azure AD Connect.
  • Excellent conversational fluency in English is required to clearly explain complex technical issues.
What We Offer:
  • 25 days holidays per annum + public holidays + the ability to purchase 10 more.
  • Your birthday off (Obviously).
  • £2000 Referral Scheme Bonus – if you know any other techies that want to join us.
  • Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us).
  • Fully funded training and accreditations to expand your skillset.
  • Two paid charity volunteering days per year.
  • Discounted Broadband (Necessity).
  • Life insurance.
  • Private Health Insurance with AXA Health.
  • Cycle to Work scheme.
  • Cruise around in an eco-friendly electric car with our EV Scheme.


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