Software Trainer
4 weeks ago
This is Worldline, a leading innovator in the rail technology industry, helping train operators across the UK & Ireland plan and run their railways and keep things moving. We are part of the Transport Operations side of Worldline.
The Opportunity
We are seeking a knowledgeable and dynamic Software Trainer to join our Transport Operations Training team. The successful candidate will be responsible for delivering high-quality training sessions to our clients on specialized Transport operations software.
Your primary goal will be to enhance user experience and proficiency through tailored training sessions that address the needs of diverse audiences. You will work closely with stakeholders to develop training materials and guides that are easy to understand and effective in conveying the functionalities and benefits of our products.
This position requires the candidate to gain an in-depth understanding of our software features, as well as exceptional communication skills to successfully relay complex information in a digestible format. You will also have the opportunity to shape our training programs, implement feedback, and make necessary adjustments to ensure that every learner achieves their goals.
Day-to-Day Responsibilities
- Develop comprehensive training materials, including user manuals, presentation slides, and hands-on exercises.
- Conduct instructor-led training sessions, both in-person and virtual, for clients as well as new internal hires and existing internal employees.
- Customize training programs based on the specific needs of various departments and user levels.
Curriculum Development
- Create and update training curriculum to stay current with software updates and new features.
- Collaborate with Product Owners and Subject Matter Experts to ensure training content is accurate and relevant.
- Gather feedback from delegates to continuously enhance the training program.
Support and Documentation
- Provide ongoing support and troubleshooting assistance to employees using the software.
Continuous Improvement
- Stay informed about the latest trends in Transport operations and training methodologies.
This work requires travel to various company locations or customer sites across the UK & Ireland.
Flexibility is required to occasionally work or travel outside of regular business hours if necessary (kept to a minimum).
Requirements
- Teaching/training qualifications are desired but not essential. If you don't have qualifications in this area, you should be willing to undertake Continual Professional Development.
- 2+ years of experience in software training, instructional design, or technical support is essential, preferably in the rail or transportation industry, but experience in any sector is welcome.
- Experience with transport operations software or similar systems is highly desirable but not essential.
- Proficiency in using standard software applications to design and deliver training.
- An understanding of transport operations and related processes is a bonus, but full training is given.
- Strong professional English skills both oral and in writing.
- Ability to adapt to and teach new software tools quickly.
What We Offer
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Have 25 days holiday + bank holidays.
- Have employee private medical cover, access to a virtual GP service.
- Access to discounts and cash backs on shopping.
- Purchase a range of flexible benefits through salary sacrifice.
- Have Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme.
- Have Pension – the company will match contributions up to 10%.
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