E-commerce Operations Manager
2 months ago
We are seeking an experienced E-commerce Operations Manager to join our team at the Chartered Institute of Procurement and Supply (CIPS). As a key member of our digital commerce team, you will be responsible for driving the end-to-end customer journey, website and mobile app development roadmap, and improving conversion rates and KPIs.
Key Responsibilities- Product Launch Process: Own the bi-weekly product launch process and schedule, ensuring seamless execution and maximum productivity.
- E-commerce Strategy: Develop, execute, and drive an e-commerce strategy that leverages marketing KPIs, such as conversion rate, AOV, revenue, profitability, and site speed.
- Customer Journey Mapping: Use customer data to map the ideal customer journey and manage the improvement roadmap to align with business key strategies and key audiences.
- AB Testing: Manage the onsite AB testing project, constantly reviewing opportunities to improve PLP, PDP, homepages, filters, search, and checkout.
- E-commerce Strategy Evolution: Drive the evolution of our e-commerce strategy, aligning it with business aspirations, promotional activities, and insights from different teams.
- Content Management: Manage and develop the ARNE onsite Content plan, ensuring optimization of content areas and working with creative teams to gain insight into forward-thinking content vision.
- Team Management: Manage and develop the E-commerce team to have ownership of site trading and merchandising, ensuring prime product visibility, synchronized promotions, and optimized sales results and conversion.
- Conversion Optimization: Obsess over web and app conversion and install the same approach to the whole e-commerce team.
- Collaboration: Collaborate with marketing, product, and buying teams to drive the efficiency of product selling and consistency between channels.
- Insights and Reporting: Deliver insights in weekly trading meetings with multiple-level stakeholders.
- Process Documentation: Own the process documentation across all areas of the E-commerce Team.
- Team Development: Manage a growing E-commerce team of 6 people, developing their skill set and driving personal growth.
- Technical Skills: Excel / Reporting and working with web development teams / agencies.
- Desirable Skills: Content Square and strong commercial growth mindset.
- Best Place to Work: We are proud to be recognized as a Medium-sized Sunday Times Best Place to Work for 2024.
- Holidays and Benefits: 32 Days Holiday (including Bank Holidays) + your Birthday off, increasing up to 36 days with service, option to buy / sell holidays, generous staff discount, annual and quarterly bonus schemes based on company performance, private healthcare including dental & optical plans after probation, health cash plan from day one, life assurance paying 5x annual salary from day one, discounted marketplace with money off/cash back from 100's of places, employee assistance programme, cycle to work scheme, and tech scheme.
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