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Travel Operations Manager

2 months ago

Chard, Somerset, United Kingdom Hays Travel Full time

Job Summary

Hays Travel is seeking an experienced and motivated Branch Manager to lead our successful teams in our retail branches. As a key member of our management team, you will be responsible for motivating and developing a team of consultants to deliver exceptional customer service and maximize sales and profitability.

Key Responsibilities

  • Ensure overall profitability of the branch by maximizing all sales to the fullest potential
  • Ensure the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Supervise, coach, and develop branch staff to ensure the company's high standards are maintained
  • Identify and meet customers' needs by providing exceptional customer service at all times
  • Develop and implement strategies to increase branch exposure and develop new business leads
  • Lead by example by achieving set targets covering all aspects of the retail branch
  • Monitor staff performance and address areas for development to achieve maximum staff productivity and motivation
  • Act as a figurehead within the local community and attend promotional activities and events
  • Ensure excellent customer service is provided at all times
  • Attend managers' meetings, conferences, and promotional events as required
  • Perform administrative duties effectively
  • Ensure branch and staff appearance conforms to company standards
  • Ensure all practices relating to health and safety in the workplace and security of the retail branch are adhered to
  • Assist in the recruitment of staff who will report directly to you
  • Actively recruit, train, and develop apprentices within your branch
  • Undertake any other duties that may fall into the job criteria

Requirements

  • Good leadership skills and experience of working within a supervisory role
  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of staff to maximize job satisfaction and performance
  • Competent IT skills

Desirable Qualifications

  • Previous managerial/supervisory experience within a retail travel branch
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer-focused
  • Problem-solving
  • Team player
  • Good organizational and time-management skills
  • Excellent communication skills
  • A recognized travel qualification (desirable)
  • Previous travel agency sales experience with a proven sales record