Travel Operations Manager
2 months ago
Job Summary
Hays Travel is seeking an experienced and motivated Branch Manager to lead our successful teams in our retail branches. As a key member of our management team, you will be responsible for motivating and developing a team of consultants to deliver exceptional customer service and maximize sales and profitability.
Key Responsibilities
- Ensure overall profitability of the branch by maximizing all sales to the fullest potential
- Ensure the effective day-to-day operation of the retail branch and foreign exchange bureau
- Supervise, coach, and develop branch staff to ensure the company's high standards are maintained
- Identify and meet customers' needs by providing exceptional customer service at all times
- Develop and implement strategies to increase branch exposure and develop new business leads
- Lead by example by achieving set targets covering all aspects of the retail branch
- Monitor staff performance and address areas for development to achieve maximum staff productivity and motivation
- Act as a figurehead within the local community and attend promotional activities and events
- Ensure excellent customer service is provided at all times
- Attend managers' meetings, conferences, and promotional events as required
- Perform administrative duties effectively
- Ensure branch and staff appearance conforms to company standards
- Ensure all practices relating to health and safety in the workplace and security of the retail branch are adhered to
- Assist in the recruitment of staff who will report directly to you
- Actively recruit, train, and develop apprentices within your branch
- Undertake any other duties that may fall into the job criteria
Requirements
- Good leadership skills and experience of working within a supervisory role
- Ability to coach, develop, and motivate a team
- Ability to work towards individual and team sales targets
- Excellent communication and customer service experience
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
- Ability to assist with the development of staff to maximize job satisfaction and performance
- Competent IT skills
Desirable Qualifications
- Previous managerial/supervisory experience within a retail travel branch
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Customer-focused
- Problem-solving
- Team player
- Good organizational and time-management skills
- Excellent communication skills
- A recognized travel qualification (desirable)
- Previous travel agency sales experience with a proven sales record
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