Current jobs related to Client Relations Associate - London, Greater London - Kroo Bank Ltd

  • Senior Associate

    4 weeks ago

    London, Greater London, United Kingdom Mason Blake Full time

    Sales and Client Relations Senior AssociateMason Blake is seeking a highly skilled Senior Associate to join their European Distribution team. This role is responsible for developing key relationships with clients and prospects, conducting research, and maintaining accurate CRM data.Support the Director of Sales, Netherlands in developing key relationships...

  • Investor Relations Associate

    1 month ago

    London, Greater London, United Kingdom Mason Blake Full time

    Investor Relations Associate (Hedge Fund)Job SummaryMason Blake is seeking a highly skilled Investor Relations Associate to join our team in London.Key Responsibilities:Manage internal systems and CRM platforms used by the team.Contribute to broader project management tasks across the team.Develop and maintain strong relationships with clients and...

  • Client Associate

    4 weeks ago

    London, Greater London, United Kingdom Neuberger Berman Full time

    Job Title: Client AssociateWe are seeking a highly skilled and motivated Client Associate to join our team at Neuberger Berman. As a Client Associate, you will play a key role in supporting our Consultant Relations team in building strong relationships with our clients.Key Responsibilities:Provide exceptional support to the Consultant Relations team,...

  • Client Associate

    4 weeks ago

    London, Greater London, United Kingdom Neuberger Berman Full time

    Job Title: Client AssociateWe are seeking a highly skilled and motivated Client Associate to join our team at Neuberger Berman. As a Client Associate, you will play a key role in supporting our Consultant Relations team in building strong relationships with our clients.Key Responsibilities:Provide exceptional support to the Consultant Relations team,...

  • Investment Relations Associate

    1 month ago

    London, Greater London, United Kingdom E Fundresearch Full time

    Associate, Investor RelationsWe are seeking a highly motivated and detail-oriented Associate to join our Investor Relations team. As a key member of the team, you will play a crucial role in supporting our fundraising efforts, client relationship management, and quarterly/annual reporting.Key Responsibilities:Coordinate and prepare regular and ad-hoc...

  • Investment Relations Associate

    4 weeks ago

    London, Greater London, United Kingdom E Fundresearch Full time

    Associate, Investor RelationsWe are seeking a highly motivated and detail-oriented Associate to join our Investor Relations team. As a key member of the team, you will play a crucial role in supporting our fundraising efforts, client relationship management, and quarterly/annual reporting.Key Responsibilities:Coordinate and prepare regular and ad-hoc...

  • Public Relations Coordinator

    6 days ago

    London, Greater London, United Kingdom Plank Public Relations Full time

    Publicity Assistant - TV IndustryPlank PR is a communications agency with a strong presence in the TV industry, specialising in publicity and reputation management for production companies, television programmes, and presenters.We deliver impactful, comprehensive campaigns and reputation management effectively and responsibly, working with a diverse range of...

  • Client Associate

    1 month ago

    London, Greater London, United Kingdom Neuberger Berman Full time

    Job Title: Client AssociateWe are seeking a highly skilled and motivated Client Associate to join our team at Neuberger Berman. As a Client Associate, you will play a key role in providing exceptional support to our Consultant Relations team, helping to build and maintain strong relationships with our clients.Key Responsibilities:Support the local team in...

  • Investment Relations Associate

    3 weeks ago

    London, Greater London, United Kingdom Superb People Ltd Full time

    Investor Relations AssociateAt Superb People Ltd, we are seeking a highly skilled Investor Relations Associate to join our team. As a key member of our investment team, you will be responsible for acting as a primary liaison for RfPs / RfIs, coordinating coherent and appropriate information gathered from internal subject matter experts, including risk...

  • ESG Client Relations Specialist

    1 month ago

    London, Greater London, United Kingdom Sustainalytics Full time

    Job Title: Inclusion Senior AssociateThe Client Relations team at Sustainalytics plays a vital role in supporting our investor clients in effectively leveraging our ESG solutions. As a Senior Associate in this team, you will be instrumental in our work with leading UK and global asset managers, asset owners, wealth managers, and banks.Key...

  • ESG Client Relations Specialist

    1 month ago

    London, Greater London, United Kingdom Sustainalytics Full time

    Job Title: Inclusion Senior AssociateThe Client Relations team at Sustainalytics plays a vital role in supporting our investor clients in effectively leveraging our ESG solutions. As a Senior Associate in this team, you will be instrumental in our work with leading UK and global asset managers, asset owners, wealth managers, and banks.Key...

  • Client Associate

    3 weeks ago

    London, Greater London, United Kingdom Neuberger Berman Full time

    Job OverviewWe are seeking a Client Associate to provide support to the Consultant Relations team at Neuberger Berman. This role offers an excellent opportunity to contribute to the growth of the business by providing a wide range of support to senior relationship managers in the field.The Client Associate will be responsible for supporting the local team in...

  • Client Service Associate

    1 month ago

    London, Greater London, United Kingdom State Street Full time

    {"title": "Client Service Associate", "content": "About the RoleWe are seeking a highly skilled Client Service Associate to join our team at State Street. As a Client Service Associate, you will be responsible for providing exceptional client service and support to our clients in the custody business.Key ResponsibilitiesPerform client activities and ad-hoc...

  • Client Service Associate

    1 month ago

    London, Greater London, United Kingdom State Street Full time

    {"title": "Client Service Associate", "content": "About the RoleWe are seeking a highly skilled Client Service Associate to join our team at State Street. As a Client Service Associate, you will be responsible for providing exceptional client service and support to our clients in the custody business.Key ResponsibilitiesPerform client activities and ad-hoc...

  • Client Service Associate

    2 weeks ago

    London, Greater London, United Kingdom AllianceBernstein Full time

    Client Relations AssociateThe European division of AB is comprised of client-focused professionals dedicated to building and servicing our client base in Europe.As a Client Relations Associate, you will be a key point of contact for all client inquiries, collaborating with colleagues in other departments to successfully resolve them.Key...

  • Client Associate

    3 weeks ago

    London, Greater London, United Kingdom Neuberger Berman Full time

    Job OverviewWe are seeking a Client Associate to provide support to the Consultant Relations team at Neuberger Berman. This role offers an excellent opportunity to develop a wide range of skills as the team continues to build the business with a focus on UK/EMEA investment consulting firms.The Client Associate will provide on-going support to senior...

  • Client Associate

    1 month ago

    London, Greater London, United Kingdom Dow Jones Full time

    Job Title: Client AssociateJob Summary:We are seeking a highly motivated and detail-oriented Client Associate to join our team at Dow Jones. As a Client Associate, you will play a key role in supporting our sales activities, working closely with our Client Partners to prepare proposals, maintain excellent client relations, generate leads, and sell to clients...

  • Client Associate

    4 weeks ago

    London, Greater London, United Kingdom Dow Jones Full time

    Job Title: Client AssociateJob Summary:We are seeking a highly motivated and organized Client Associate to join our team at Dow Jones. As a Client Associate, you will play a key role in supporting our sales activities, working closely with Client Partners to prepare proposals, maintain excellent client relations, generate leads, and sell to clients within...

  • Client Associate

    4 weeks ago

    London, Greater London, United Kingdom Dow Jones Full time

    Job Title: Client AssociateJob Summary:We are seeking a highly motivated and organized Client Associate to join our team at Dow Jones. As a Client Associate, you will play a key role in supporting our sales activities, working closely with Client Partners to prepare proposals, maintain excellent client relations, generate leads, and sell to clients within...

  • Private Client Associate

    2 weeks ago

    London, Greater London, United Kingdom Gardner Halliday Full time

    About the Role:Gardner Halliday is seeking a skilled Private Client Associate to join its top-tier team. As a key member of the team, you will be involved in litigation relating to wills, trusts, and estate planning.Key Responsibilities:Assisting in wills and probate litigationWorking on trusts disputes and estate planning conflictsContributing to the...

Client Relations Associate

2 months ago

London, Greater London, United Kingdom Kroo Bank Ltd Full time

About Kroo Bank Ltd

Kroo Bank Ltd is driven by a significant mission: to become the most trusted and beloved financial institution among our clientele. We empower individuals to take charge of their financial journeys and reach their aspirations while positively impacting the environment.

At Kroo, integrity, transparency, and honesty are at the core of our values. We aspire to think and dream big, continuously striving towards our objectives. We embrace boldness, innovation, and a commitment to lifelong learning, all while fostering a collaborative journey.

As a Client Relations Associate, you will serve as the initial point of contact for our clients, assisting them in resolving inquiries and troubleshooting issues. In essence, our Client Relations Associates represent the digital face of Kroo Bank Ltd.

We recognize that our workforce and culture set Kroo apart, and we are dedicated to promoting professional development within the organization. You will have opportunities to expand your skill set and experience while collaborating with cross-functional teams, including product and development teams, to enhance the customer experience on a daily basis.

Your Responsibilities:

  • Deliver and uphold exceptional customer service through various channels, including live chat, email, and phone.
  • Act as the primary contact for client complaints and concerns, ensuring fair treatment.
  • Demonstrate initiative and ownership in resolving client issues.
  • Identify trends in client frustrations or aspirations, suggesting improvements to processes, tools, or products.
  • Recognize clients who may require additional support and ensure they receive the necessary assistance.
  • Collaborate closely with our financial crime team to serve as the first line of defense in identifying and investigating trends.
  • Understand, prioritize, and escalate client feedback and feature requests to the product team.
  • Support fellow team members by serving as a point of contact and mentoring new hires.

Qualifications:

We are seeking candidates who:

  • Possess experience in front-line or back-office banking roles.
  • Have a background in customer service within the financial services sector.
  • Are interested in leveraging technology to enhance lives.
  • Thrive in a startup environment.
  • Exhibit a strong customer-centric approach.
  • Demonstrate excellent organizational skills.
  • Possess outstanding written and verbal communication abilities.
  • Show a high level of empathy and the capacity to connect with others.

What We Offer:

At Kroo Bank Ltd, we understand that attracting and retaining top talent requires offering comprehensive benefits that support our employees' well-being both professionally and personally. Here’s what we provide:

  • Generous leave policy: 25 days of annual leave, 8 public holidays, and additional personal days.
  • Employer-sponsored volunteer program: We encourage community engagement with up to 4 hours of volunteer time monthly.
  • Mental health support: Access to mental health resources for our team members.
  • Workplace pension: A secure pension plan with contributions from both employees and the employer.
  • Learning and development: Access to funds for career development after one year of service.
  • Modern office environment: A vibrant workspace equipped with necessary tools for hybrid work.
  • Support for sustainable transportation options.
  • Enhanced parental leave policy to support family growth.
  • Opportunities for professional advancement in a dynamic startup setting.
  • Comprehensive healthcare coverage for employees and their families.

Our Interview Process:

We are flexible with our interview structure to accommodate candidates' needs. Generally, our process includes:

  • Initial screening and quiz interview.
  • Technical interview challenge with the hiring manager.
  • Interview with the head of the division.

Successful candidates will have the opportunity to meet the team informally and experience our office environment.

Hybrid Work Model:

Kroo Bank Ltd embraces a hybrid work policy, allowing teams to maximize productivity through flexible office usage. Employees are expected to work in the office a few days a week, with a shift schedule provided in advance.

Diversity and Inclusion Commitment:

We are dedicated to fostering a diverse and inclusive workplace, ensuring every employee is respected and supported without prejudice. We prioritize diversity, equality, and inclusion in all aspects of our operations.