Technical Support Specialist
1 month ago
**New Product Introduction Technical Support Engineer**
Our client, a UK Market leader in the design and manufacture of bespoke solutions, is seeking an experienced Technical Support Specialist to join their committed and professional NPI team.
The successful candidate will be responsible for providing technical support in the development of custom product solutions, ensuring smooth and timely transfer of completed projects to manufacturing.
- Developing and operating a formal NPI process and recording system
- Providing pre-sales technical assistance for Electrical applications and formulating technical aspects of BOM's and assisting with production assembly instructions where required.
- Liaising with customers, suppliers and other internal departments as required
- Assisting with authoring product specifications and instructions as well as with after-sales support services and providing technical assistance as required
- Managing the preparation of technical reports in support of projects and to other departments as required, and representing the Technical team as required at customer meetings.
- Operating as an integral part of the team gaining approvals and certification of new products
- Guiding and ensuring compliance with relevant Electrical legislation (primarily Battery related) and advising on the integration of legislation within the company BMS
- Developing and undertaking product tests and records as required
- Identifying any HSE concerns and reporting to the SQM or H&S officer as necessary
**Requirements:**
To be considered for this varied and challenging opportunity, the successful candidate will be self-motivated and comfortable in working both autonomously and as part of a team with exceptional communication skills at all levels.
**Qualifications:**
Degree qualified or above in a relevant electronic engineering discipline, with an understanding of Agile or Prince2 systems proving distinctly advantageous.
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