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Test Centre Administrator

2 months ago

Bournemouth, Bournemouth, United Kingdom Pearson Education Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Administrator in Bournemouth. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service, and maintaining the highest standards of quality and security.

Key Responsibilities
  • Manage test centre operations, including scheduling, inventory, and facilities maintenance
  • Provide excellent customer service to candidates, responding to queries and resolving issues in a timely and professional manner
  • Collaborate with colleagues to ensure seamless delivery of exams and maintain accurate records
  • Contribute to the development and implementation of process improvements to enhance test centre efficiency and customer satisfaction
Requirements
  • Experience in a customer-facing role, preferably in a testing or education environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong organizational and time management skills, with attention to detail and ability to multitask
  • Ability to work independently and as part of a team, with a flexible approach to working hours and days
What We Offer

We offer a competitive hourly rate of £12.77, a supportive and dynamic work environment, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.