Refurbishment Coordinator
3 weeks ago
Established refurbishment contractor Invision Group seeks a customer service focused Resident Liaison Officer to join their team. This role requires a clear communicator with a strong understanding of social housing refurbishment schemes and experience working on longer contracts.
Key Responsibilities- Serve as the primary point of contact for residents, addressing inquiries and complaints with professionalism and empathy.
- Host monthly meetings for tenants, clients, and contractors, ensuring open communication and effective project management.
- Produce regular progress reports to stakeholders, highlighting key achievements and areas for improvement.
- Maintain accurate records of tenant communication, including concerns and feedback.
- Report to stakeholders, providing timely updates on project status and any issues that may arise.
- Experience working on social housing projects, with a strong understanding of external refurbishment packages.
- Clean driving license and own vehicle, enabling efficient travel between sites.
- Longevity with current or recent employer, demonstrating stability and commitment.
- Based in East London or able to commute reasonably, ensuring proximity to project locations.
- Strong communication and interpersonal skills, essential for effective collaboration with tenants, clients, and contractors.
$45,000 - $60,000 per annum, depending on experience and qualifications.
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