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Application Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Applications Specialist to join our team. As an Applications Specialist, you will be responsible for performing pre-sales demonstrations and post-sales customer training, onboarding new customers, and providing ongoing application assistance and support to end users.
Key Responsibilities:- Pre-Sales Demonstrations: Conduct demonstrations of our robotic liquid handling systems to prospective customers.
- Post-Sales Training: Provide training to customers on the use and maintenance of our systems.
- Customer Onboarding: Engage with customers to ensure a smooth transition to our systems.
- Application Assistance: Provide ongoing support to customers to ensure they are getting the most out of our systems.
- Background: A background working as a scientist or laboratory technician using DNA sequencing, tissue typing, or similar.
- Experience: Experience using automated liquid handling platforms and next generation sequencing (NGS).
- Automation Experience: Automation experience, ideally script writing.
- Problem-Solving: Ability to recognise and solve complex problems.
- Communication: Ability to communicate and understand the needs of both internal and external stakeholders.
We are a global manufacturer of innovative laboratory automation systems. Our products are used in the clinical diagnostics, biopharmaceutical, and research sectors. We pride ourselves on excellent customer service, product innovation, and a welcoming working environment.
We are an equal opportunities employer and welcome applications from all qualified candidates.