SAP Business One Credit Controller
5 days ago
Company Overview
At DYKA, we are a prominent civils drainage and water management company with over 50 years of experience. Our success lies in our ability to combine quality products with knowledgeable staff and dedicated delivery. This approach has enabled us to establish a strong national branch network, providing technical assistance to our customers while focusing on excellent customer service.
Job Responsibilities
1. We are seeking a highly skilled Credit Controller to join our team in our Head Office, Longtown, for a period of 9-12 months.
2. The successful candidate must have experience in all aspects of credit control and be familiar with credit agencies and other information services. A professional telephone manner, high degree of accuracy, and confidence in using Excel spreadsheets and Outlook are essential.
3. Experience in using SAP Business One is advantageous.
Key Responsibilities and Duties:
• Solely responsible for your own ledger.
• Expected to prioritise your own workload, contact all customers on your ledger, and bring in cash to meet your individual and team monthly targets.
• Allocate all forms of incoming payments to customer accounts accurately.
• Communicate effectively with all head office departments, branches nationwide, and external bodies.
• Answer incoming calls from customers and deal with queries or pass them onto the relevant department.
• Liaise with branch/regional sales offices to rectify any invoice queries and raise credit notes according to company procedures in a timely manner.
• Make informed credit limit decisions for customers following set company procedures and carry out stop lists for overdue accounts.
• Have the capability to troubleshoot day-to-day problems, ensuring the same problem doesn't recur in the future.
• Maintain and keep up-to-date customer credit limits with the ability to be proactive and obtain higher credit limits for key customers as needed through the company insurance provider.
• Maintain a very detailed ledger and follow set company procedures to notify/escalate potential bad debts.
• You must be UK-based with the right to work. Please do not apply from abroad, as this is not a role that can be sponsored.
Requirements
A solid understanding of customer operations processes is beneficial, as is familiarity with best practices in customer service operations. While knowledge of the SAP Business One System is advantageous, it is not mandatory
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