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Deputy Manager

2 months ago

Keswick, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled and experienced Deputy Manager to join our team at YHA Borrowdale. As a Deputy Manager, you will play a key role in supporting the Hostel Manager in the day-to-day operational management of the hostel and delivering an exceptional customer experience.

Key Responsibilities
  • Support the Hostel Manager in achieving targets across all aspects of hostel operation, including food and beverage, and revenue management.
  • Manage a team of employees and occasional volunteers, providing guidance and support to ensure excellent customer service.
  • Contribute to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks as required.
  • Support the management of an operational budget and delivery of Key Performance Indicators (KPIs).
Requirements
  • Previous leadership experience and experience managing budgets.
  • Excellent communication and time management skills.
  • Basic IT skills and ability to work with various software systems.
  • Knowledge and understanding of YHA's core purpose and values.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work for a leading charity and make a positive impact on the lives of young people.
  • Professional development and training opportunities.
  • A supportive and collaborative team environment.