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IT Support Specialist

2 months ago

Nottingham, Nottingham, United Kingdom IT M S Full time

IT Support Role

We are seeking an experienced IT Support Specialist to join our team at The Compleat Food Group. As a key member of our IT team, you will be responsible for providing technical support to our business users, resolving issues efficiently, and ensuring seamless service delivery.

About the Role

In this role, you will be working closely with our Service Desk team to identify and resolve technical issues, providing timely and effective support to our customers. You will be responsible for owning issues from identification to resolution, ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Provide technical support to business users, resolving issues efficiently and effectively.
  • Work closely with the Service Desk team to identify and resolve technical issues.
  • Own issues from identification to resolution, ensuring timely and effective support to customers.
  • Communicate progress and status to stakeholders, ensuring transparency and accountability.
  • Develop and maintain knowledge of our IT systems and services, staying up-to-date with new technologies and trends.
  • Collaborate with other teams to ensure seamless service delivery and continuous improvement.

What We Offer

We offer a competitive salary and benefits package, including:

  • A Level qualifications or equivalent is desirable.
  • 2 Employee Volunteering Days per year.
  • Employee well-being and community support groups.
  • Informal and Formal training opportunities with personalized online LMS platform.
  • Charity Initiatives and Team events.
  • 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support).
  • Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts.
  • Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools.
  • Holiday Discounts via Online Retail Discount.

About Us

The Compleat Food Group is a dynamic and innovative company that values diversity, inclusivity, and respect. We are committed to creating a positive and supportive work environment, where our colleagues feel valued and empowered to succeed.