Debt Recovery Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom MERJE Full time
Job Title: Enforcement Agent

Join a leading debt recovery enforcement company and take on a challenging role that requires strong interpersonal skills, trustworthiness, and determination.

About the Role

As an Enforcement Agent, you will be responsible for visiting customers in debt, speaking with them or their neighbors, and helping them find the best solution to avoid further action. You will also be required to complete questionnaires, update the system, and take control of goods if necessary.

Key Responsibilities
  • Visiting customers in debt to help them reach a resolution.
  • Speaking with customers or neighbors to understand their situation and provide support.
  • Completing questionnaires and updating the system.
  • Taking control of goods and removing them if necessary.
  • Planning work schedules and visits to properties.
Requirements
  • Strong interpersonal skills to stay calm and influence people to find the best solutions.
  • Trustworthiness and honesty to do the job to the highest standard, treating people with respect and dignity.
  • Balanced and fair to make decisions with integrity, using different tactics to handle challenging or vulnerable customers.
  • Determined and disciplined to go the extra mile to get the job done and be rewarded for results.
  • Resilient problem solver who can think on their feet.
Benefits
  • Company car and fuel card.
  • Flexible working hours and smart working.
  • Company pension plan and 28 days paid annual leave.
  • Full training and Certification to become a Certified Enforcement Agent.

Applicants must be located and eligible to work in the UK without sponsorship. Please note that if you do not receive feedback within 28 days, unfortunately, your application has been unsuccessful. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.



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