Debt Recovery Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom MERJE Full time
Debt Recovery Specialist

At MERJE, we are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

The successful candidate will be a Trainee or Certificated Enforcement Agent based in the Birmingham area and working from home/field. Once trained, they will be out in the field, making visits to the properties of customers in debt.

Key Responsibilities of a Debt Recovery Specialist:

  • Visiting properties of customers in debt to help them reach the best solution to avoid further action taking place.
  • Speaking with customers or neighbours to understand their situation and provide support.
  • Completing questionnaires and updating the system.
  • Taking control of goods and removing them if necessary.
  • Planning work schedules and visits to properties.

Required knowledge and experience as a Debt Recovery Specialist:

  • Strong interpersonal skills – the ability to stay calm and influence people to find the best solutions.
  • Trustworthy and honest – able to do the job to the highest standard, treating people with respect and dignity.
  • Balanced and fair – able to make decisions with integrity, using different tactics to handle challenging or vulnerable customers.
  • Determined and disciplined – willing to go the extra mile to get the job done and be rewarded for results.
  • Resilient problem solver who can think on their feet.

Benefits as a Debt Recovery Specialist:

  • Company car
  • Fuel card and business expenses
  • Flexible working hours
  • Smart
  • Company pension plan
  • 28 days paid annual leave
  • Full training and Certification to become a Certified Enforcement Agent

This is an excellent opportunity to work for a market-leader that offers excellent training and career development opportunities.

Applicants must be located and eligible to work in the UK without sponsorship.



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