Debt Recovery Specialist
3 weeks ago
At MERJE, we are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.
The successful candidate will be a Trainee or Certificated Enforcement Agent based in the Birmingham area and working from home/field. Once trained, they will be out in the field, making visits to the properties of customers in debt.
Key Responsibilities of a Debt Recovery Specialist:
- Visiting properties of customers in debt to help them reach the best solution to avoid further action taking place.
- Speaking with customers or neighbours to understand their situation and provide support.
- Completing questionnaires and updating the system.
- Taking control of goods and removing them if necessary.
- Planning work schedules and visits to properties.
Required knowledge and experience as a Debt Recovery Specialist:
- Strong interpersonal skills – the ability to stay calm and influence people to find the best solutions.
- Trustworthy and honest – able to do the job to the highest standard, treating people with respect and dignity.
- Balanced and fair – able to make decisions with integrity, using different tactics to handle challenging or vulnerable customers.
- Determined and disciplined – willing to go the extra mile to get the job done and be rewarded for results.
- Resilient problem solver who can think on their feet.
Benefits as a Debt Recovery Specialist:
- Company car
- Fuel card and business expenses
- Flexible working hours
- Smart
- Company pension plan
- 28 days paid annual leave
- Full training and Certification to become a Certified Enforcement Agent
This is an excellent opportunity to work for a market-leader that offers excellent training and career development opportunities.
Applicants must be located and eligible to work in the UK without sponsorship.
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