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Service Advisor
2 months ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at JCT600. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.
Key Responsibilities- Provide exceptional customer service and ensure that every interaction is courteous and professional.
- Qualify and understand customer requirements, and advise customers of predicted completion times and collection arrangements.
- Progress vehicle repairs through the workshop, utilizing effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
- Respond to customer enquiries by telephone, email, and in person, and successfully convert these into firm bookings.
- Communicate effectively with customers to keep them advised as to the progress of repairs and servicing.
- Sell products, services, and repair work as appropriate to customers' needs, while ensuring all objectives are fully achieved.
- Invoice completed work and take payments where required.
- Work as part of a team to ensure all departmental objectives and KPIs are achieved.
- Utilize dealer and manufacturer systems to capture data and maintain accurate records.
- A proven track record of achieving high levels of customer satisfaction.
- A customer-centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills are essential, and experience of using databases would be desirable.
- Ability to work to targets, deadlines, and under pressure.
- Ability to quickly build strong relationships.
- A true team player.
- A driving license free from excessive penalties.
- Competitive salary and bonus scheme dependent upon skills and experience.
- A life assurance plan and a company pension subject to T&Cs.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programs.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends).
- Long service reward and Loyalty incentives.
At JCT600, we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues... we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.
Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way. When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.
