Health and Safety Management Consultant

2 weeks ago

London, Greater London, United Kingdom Ark Workplace Risk Full time
About the Role

We are seeking a highly skilled Health and Safety Management Consultant to join our team at Ark Workplace Risk. As a key member of our Customer Success Team, you will be responsible for delivering exceptional service to our clients, providing strategic guidance, and driving business growth.

Key Responsibilities:

  • Implement client projects and programs with high-level advocacy while delivering the Ark Way.
  • Design management reports and predictive analytics for clients.
  • Create, deliver, and oversee health and safety management objectives and delivery plans implemented by Professional Services to achieve customer success.
  • Create customer success by designing a highly configurable digital software enterprise platform.
  • Undertake gap analysis of processes for improvement and better management.
  • Design, maintain, and improve safety capabilities and systems for the clients.
  • Identify and implement client initiatives and new ways of working.
  • Prepare and document technical requirements, proposals, schedules, and client interactions.
  • Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
  • Communicate with clients and internal teams to explain technical matters, products, and implementation schedules, and take briefs as required.
  • Adopt the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive.
  • Providing decision support to clients: strategically as well as on day-to-day matters.
  • Preparing and providing information and Business Review Reports in support of the clients' goals.
  • Creating compelling presentations to communicate ideas, plans, reporting tools, and software user journeys.
  • Working with the software support team to achieve clients operational and strategic goals.
  • Arrange regular client meetings to discuss their requirements and their ongoing contract as part of the customer plans.
  • Demonstrate software product or prepare pilots for demonstrating professional services capability.
  • Stay up to date with new capabilities, features, and product launches and provide valuable product feedback to management.
  • Provide corporate management advice (Management Systems and Auditing) as required.

Requirements:

  • Work strategically and engage our clients at the highest levels.
  • Develop, maintain, and retain your client accounts.
  • Share and collaborate with your team.
  • Gain trust and be a trusted advisor.
  • Create proposals for solutions, Health and Safety scoping documents, and advisory papers that are suitable for the audience and convey the message efficiently and effectively.
  • Simplify complexity through articulate and well-positioned communication.
  • Stand your ground on advisory matters while giving the client confidence and engaging them throughout, be a Trusted Advisor.
  • Influence and persuade the client through providing a compelling argument and options.
  • Build professional relationships with clients and colleagues for the purpose of achieving goals.
  • Work on multiple client accounts, simultaneously in a fast-paced environment.
  • Create solutions addressing the wider issues at play and the potential impact on our clients.
  • Manage our clients proactively, identify problems, and pre-empt any issues.
  • Competently be able to use software systems, including Word, Excel, PowerPoint, Office365.

Qualifications and Experience:

  • Qualifications in H&S and fire safety, including membership of a recognized industry body e.g., CMIOSH or MIIRSM or working towards (minimum Cert IOSH).
  • A strategic and goal-orientated mindset with the ability to lead, engage, and manage client accounts and delivery programs.
  • An ability to convey information and simplify it for clients.
  • An ability to learn new topics quickly.
  • A passion to succeed, and a love of winning.
  • Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
  • At least 5 years' experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a program level, helping them to make the right decisions and supporting them with execution.
  • 2 years' experience in an in-house role would be advantageous "to walk in a client's shoes".
  • Experience with taking a requirement and preparing a proposal through to brief across complex assignments.

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