Technical Support Specialist
1 week ago
Customer Support Helpdesk Role Overview:
MSX International is seeking a skilled Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. This role involves engaging and supporting the Connected Car workforce to drive a 'Best in Class' global service by assisting the Global network with escalated incidents.
The Role Responsibilities:
- As the first point of contact, you will assist customers with technical assistance over the phone, chat, or email.
- You will oversee Global markets such as the UK and the USA.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Record events and problems and their resolutions in a ticketing system.
- Liaise with Clients; work hand in hand with JLR individuals and teams.
- Ensure all correct processes and procedures are followed.
- Report generation and distribution to key stakeholders.
- Drive customer loyalty and retention through accurate incident management.
- Identifying issues through analysing the team's data.
About You:
This opportunity is perfect for a technically confident individual who can hit the ground running and has great interpersonal and communications skills. Our ideal candidate will have:
- Experience in troubleshooting technical issues.
- Good problem-solving skills and communication skills.
- Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
- A keen interest in technology, keeping abreast of advances and news.
Benefits:
- Competitive salary £18,000-25,000 per annum.
- 24 hours per week.
- Weekend shift in 12 hours covering.
- 6-month fixed contract.
- Hybrid working method, office in Warwick.
- Cash back health care scheme.
- Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
What We Offer:
- We empower Movers and Makers to thrive in our ever-changing world.
- We harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored and innovative solutions.
- We enhance every journey in the world of mobility.
About Us:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, Sales Performance.
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