Technical Support Specialist

1 week ago


Gaydon, Warwickshire, United Kingdom MSX International Full time

Customer Support Helpdesk Role Overview:

MSX International is seeking a skilled Customer Support Helpdesk Advisor to join our team at Jaguar Land Rover in Gaydon. This role involves engaging and supporting the Connected Car workforce to drive a 'Best in Class' global service by assisting the Global network with escalated incidents.

The Role Responsibilities:

  • As the first point of contact, you will assist customers with technical assistance over the phone, chat, or email.
  • You will oversee Global markets such as the UK and the USA.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Record events and problems and their resolutions in a ticketing system.
  • Liaise with Clients; work hand in hand with JLR individuals and teams.
  • Ensure all correct processes and procedures are followed.
  • Report generation and distribution to key stakeholders.
  • Drive customer loyalty and retention through accurate incident management.
  • Identifying issues through analysing the team's data.

About You:

This opportunity is perfect for a technically confident individual who can hit the ground running and has great interpersonal and communications skills. Our ideal candidate will have:

  • Experience in troubleshooting technical issues.
  • Good problem-solving skills and communication skills.
  • Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
  • A keen interest in technology, keeping abreast of advances and news.

Benefits:

  • Competitive salary £18,000-25,000 per annum.
  • 24 hours per week.
  • Weekend shift in 12 hours covering.
  • 6-month fixed contract.
  • Hybrid working method, office in Warwick.
  • Cash back health care scheme.
  • Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.

What We Offer:

  • We empower Movers and Makers to thrive in our ever-changing world.
  • We harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored and innovative solutions.
  • We enhance every journey in the world of mobility.

About Us:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, Sales Performance.



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