Cargo Operations Supervisor

3 weeks ago


London, Greater London, United Kingdom United Airlines Full time
Cargo Operations Supervisor Job Description

This role is responsible for managing all aspects of Cargo operations, including freight and mail handling, data entry, scanning, and running. The successful candidate will lead and develop the skills of front-line co-workers and vendors, ensuring consistent and excellent customer service and delivery of a quality product in accordance with Company guidelines.

Key Responsibilities:
  • Lead and develop the skills of front-line co-workers and vendors
  • Ensure consistency on operational, service, and product delivery
  • Lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards, and issues boards
  • Develop and support standard work and continuous improvement processes
  • Oversee and support the performance of a vendor, team, zone, or cell
  • Focus on performance issues with the goal of changing co-worker and vendor behavior
  • Set expectations with front-line co-workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements
  • Serve as subject matter expert on safety, service, and procedures
Requirements:
  • Bachelor's degree or equivalent experience
  • Relevant work experience in Cargo
  • Experience leading and influencing a team and customer service experience
  • Strong written and oral communication skills
  • Conflict resolution and decision-making, with the ability to lead
  • Proficient in IT systems and common software appropriate to workgroup
  • Business Acumen/Continuous Improvement
  • Customer Focus
  • Conflict Resolution
  • Accountability
  • Teamwork
  • Engagement/Motivation
  • Safety orientation
  • Planning/multi-tasking
  • Ability to travel up to 40%
  • Must be legally authorized to work in the United Kingdom or Germany for any employer without sponsorship
  • Must be fluent in English (written and spoken)
  • Must be fluent in German (written and spoken) if hired in Germany


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