Part Time Performance Officer
4 weeks ago
Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside, offering a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.
This role will primarily focus on children and young people or their parents/guardians contacting, or being referred to, the service. The successful candidate will be responsible for making outgoing calls, carrying out needs assessments, and providing early intervention support.
The role is both office and home-based, and as a Triage and Early Intervention Officer - Children and Young People, you will:
- answer incoming calls, speak to those affected by crime and offer early intervention support
- make outgoing calls, assess needs and risks and action plan with callers
- work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
- liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
- work with the team to ensure an effective, trauma-informed service is given to those affected by crime
You will be a confident, compassionate and empathic person who can work well under pressure. You will have some experience and an interest in working directly and indirectly with young people who have been affected by trauma.
Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.
We strive to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
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