Customer Experience Representative

3 days ago


Guildford, Surrey, United Kingdom Monsoon Full time
About the Role
As a Sales Advisor at Monsoon, you will play a crucial role in delivering exceptional customer experiences and driving sales growth. You will work closely with our sales team to identify opportunities to increase sales and improve customer satisfaction.
Key responsibilities include:
  • Providing excellent customer service and resolving any issues or complaints promptly
  • Upselling and cross-selling products to increase average transaction value
  • Participating in visual merchandising and maintaining store standards
Compensation Package:
We offer a competitive salary of £28,000 - £38,000 per annum, depending on experience, as well as a range of benefits including:
  • A staff uniform allowance to enable you to express your personal style
  • A generous staff discount across all our brands
  • An additional day's holiday to celebrate your birthday

This is an excellent opportunity to join a leading fashion retailer and develop your skills in sales, customer service, and visual merchandising.

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